About BigBuny
Learn about our commitment to providing the best online gaming experience, our licensing, security measures, and dedication to responsible gaming. Your trusted partner in online entertainment.
Our Mission & Vision
Committed to excellence in online gaming entertainment
Our Mission
To provide the most entertaining, secure, and fair online gaming experience for players in the Philippines and beyond. We strive to deliver exceptional value through innovative games, generous bonuses, and outstanding customer service. Experience our mission in action.
Our Vision
To become the most trusted and innovative online gaming platform in Asia, setting new standards for player satisfaction, security, and responsible gaming practices. Join us in building the future of online gaming.
Our Values
Integrity, innovation, player satisfaction, and responsible gaming form the foundation of everything we do. We're committed to creating a safe and enjoyable gaming environment. Play with confidence knowing our values guide us.
Our Community
Building a vibrant community of gaming enthusiasts who share our passion for entertainment and fair play. We regularly engage with our players through tournaments, events, and social media. Join our community today.
Our Achievements
Recognized for excellence in customer service, game variety, and security. Licensed by PAGCOR and certified by independent gaming authorities. View our certifications and awards.
Our Growth
From humble beginnings to serving thousands of satisfied players across the Philippines. Continuous growth through player feedback and technological innovation. Be part of our growth story.
Licensing & Security
Fully licensed and regulated with advanced security measures
PAGCOR License
Fully licensed and regulated by the Philippine Amusement and Gaming Corporation (PAGCOR). License number OGL16-0021. Regular audits ensure compliance with all regulations. Verify our license on PAGCOR website.
SSL Encryption
256-bit SSL encryption protects all data transmissions. Your personal and financial information is secured using the same technology as major banks. Learn about security measures in detail.
Fair Gaming
All games use certified Random Number Generators (RNG) tested by independent auditors. Fair play guaranteed with published RTP rates for all games. View fairness certificates from testing labs.
KYC Verification
Know Your Customer procedures prevent fraud and underage gambling. Secure identity verification process protects both players and the platform. Complete verification for enhanced security.
Anti-Fraud Systems
Advanced fraud detection systems monitor all transactions and activities. Suspicious behavior is automatically flagged and investigated. Learn about protection against fraud.
Data Protection
Strict data protection policies compliant with international privacy laws. Your information is never shared with third parties without consent. Read privacy policy for full details.
Frequently Asked Questions
Get answers to common questions about BigBuny
Is BigBuny legal and licensed?
Yes, BigBuny is fully licensed and regulated by PAGCOR (Philippine Amusement and Gaming Corporation) under license number OGL16-0021. We operate legally in the Philippines and comply with all gaming regulations. Verify our license on the official PAGCOR website.
How do I register an account?
Registration is simple and takes less than 2 minutes. Click the "Register" button, fill in your basic information, verify your email, and you're ready to play. Start registration now and claim your welcome bonus.
What payment methods are accepted?
We accept GCash, PayMaya, bank transfers (BDO, BPI, Metrobank), credit/debit cards, and cryptocurrency. All methods are secure and processed instantly for deposits. View all payment options in our features guide.
How long do withdrawals take?
Most withdrawals are processed within 24 hours. E-wallet withdrawals are typically instant, while bank transfers may take 1-3 business days. VIP members enjoy faster processing times. Request withdrawal and get your winnings quickly.
Are the games fair?
Absolutely! All games use certified Random Number Generators (RNG) and are regularly tested by independent auditors. We publish RTP rates for all games and maintain complete transparency. View fairness certificates from our testing labs.
What bonuses are available?
We offer a welcome bonus up to ₱10,000, daily reload bonuses, cashback rewards, free spins, and VIP perks. Check our complete bonus guide for detailed information on all current promotions.
Is my personal information safe?
Yes, we use 256-bit SSL encryption and advanced security protocols to protect your data. Your information is never shared with third parties and is stored securely on protected servers. Learn about security measures in detail.
How can I contact customer support?
We offer 24/7 support through live chat, email, phone (for VIP members), and social media. Our multilingual support team is ready to help with any questions or concerns. Contact support through your preferred channel.
Contact Information
Multiple ways to reach our support team
Live Chat
Available 24/7 for instant assistance. Average response time under 30 seconds. Access through the website or mobile app. Start live chat now for immediate help.
Email Support
Send detailed inquiries to [email protected]. Response within 2 hours during business hours, 6 hours during off-hours. For VIP support: [email protected]. Send email inquiry.
Phone Support
Toll-free number for Philippine players: +63-2-8888-8888. Available for VIP members and complex issues. International: +1-800-BIGBUNY. Request call back.
Office Address
BigBuny Gaming Corporation, 25th Floor, Tower One, Ayala Triangle, Makati City, 1226 Metro Manila, Philippines. Business hours: 9 AM - 6 PM PHT, Monday-Friday. Visit our office by appointment.
Social Media
Follow us on Facebook, Twitter, Instagram, and YouTube for updates, promotions, and support. Social media support available during business hours. Connect with us on social platforms.
Support Hours
Live chat and email: 24/7. Phone support: 8 AM - 10 PM PHT. VIP support: 24/7 with dedicated account managers. Emergency support available outside business hours. Get 24/7 support whenever you need it.
Ready to Join BigBuny?
Experience the difference of playing with a trusted, licensed, and secure gaming platform